Return and Replacement Policy
Thank you for shopping with KHOJIKIDZ. We want to ensure you have a seamless shopping experience. If your purchase does not completely satisfy you, we are here to help. Please review our return and replacement guidelines below.
1. Return & Replacement Window
- Standard Returns: You can request a return within 7 days from the date of delivery.
- Defective or Damaged Items: Manufacturing defects or shipping damages must be reported within [e.g., 48 hours] of delivery to qualify for a free replacement.
2. Eligibility Criteria
To eligible for a return or replacement, your item must meet the following conditions:
- Original Condition: The item must be unused, unaltered, and in the same condition that you received it.
- Complete Packaging: The item must be in its original box with all intact protective seals, serial number tags, and barcodes.
- Included Accessories: All original accessories, manuals, warranty cards, and free gifts must be returned with the item.
3. Non-Returnable and Non-Replaceable Items
We cannot accept returns or replacements for:
- Items showing signs of physical damage, water damage, or user misuse.
- Products with missing serial numbers, IMEI numbers, or altered warranty seals.
- Opened software, digital downloads, or unsealed consumable items (like batteries).
- Requests made after the stipulated 7-day window.
4. The Process: How to Initiate a Return
- Submit a Request: Contact our support team at khojikidz@gmail.com or visit your account dashboard to initiate a request.
- Provide Proof: Include your order number and clear photos or a short video of the product (especially if reporting a defect).
- Pickup: Once approved, we will arrange a free home pickup from your delivery address.
- Inspection: Once we receive the item at our warehouse, our technical team will inspect it within [e.g., 3 to 5] business days.
- Resolution: If approved, your replacement will be shipped, or your refund will be processed.
5. Shipping Costs
- Defective/Wrong Items: KHOJIKIDZ will cover all shipping fees and arrange a free home pickup.
- Change of Mind: For standard returns, KHOJIKIDZ provides a free home pickup. However, original shipping fees (if any) are non-refundable.
6. Refunds
- Approved refunds will be credited back to your original method of payment.
- Please allow [e.g., 5 to 7] business days for the credit to reflect in your account, depending on your bank's policies.